Blog
How businesses win back the time operations eat.
Notes from rollouts: what gets measured, what gets automated and what breaks along the way. No slides and no promises we cannot back up.
The first thirty days of a rollout: what can actually be measuredA month is too short for a return on investment and quite long enough to know whether the rollout is heading the right way. What to watch so that you are not waiting six months for an answer you could have in four weeks.
A forecast nobody opens is not a forecastA model that is right and a model that changes somebody’s decision are two different things. Why accuracy is the least interesting property of prediction in a business, and what to build instead of another report.
An enquiry that knows where it should goMost of the delay in handling a case does not come from work on the case, but from the time before anyone takes it on. How to build routing that does not turn into yet another shared inbox.Got a process that eats more than it should?
Show it to us. After the first call it is usually clear whether it is a problem for a module or for a single flow.
