The shift is covered before anyone reaches for the phone.

Mornings at an agency start with phone calls. The coordinator rings round people they cannot see to find out whether they will get to where they are meant to be. The answer comes when someone picks up - and the ones who pick up are usually the ones who were never a problem.

The problem is not that people run late. It is that the agency finds out too late: once the shift has started, the client has counted heads and picked up the phone themselves. What is left is finding cover from memory, ringing round one by one and explaining something that could have been seen coming twenty minutes earlier.

The more sites and shifts there are, the worse the only tool the agency really has to hand performs - the coordinator's head. It does not scale with the number of assignments.

Omnira looks at journeys, rotas and signals from the field in one place and checks them against the shift start time. It recognises an absence by the fact that someone will not make it in time - not by someone reporting it.

When it sees a risk, it calls. First the person concerned, then for cover chosen from the whole pool: skills, distance, availability and working-hour limits are worked out before the coordinator has thought of the first name. The call is in the worker's language, and confirmation comes back into the system together with the calculated journey.

• shift cover visible as it happens, not in a report afterwards
• an absence signal before the shift starts
• cover from a ranked list, not from memory
• the call and the confirmation in the worker's language
• write-back to the systems you already use

Decisions that need a person wait for one click. The rest runs on its own - but only where you have chosen to allow it.

We start with one shift and one site, not the whole agency. We pick the one that hurts most: the most frequent gaps, the most phone calls, the loudest client.

• One shift, one warehouse - we need the rota for that shift and the list of people working it
• Connecting the sources - access to the system your rota lives in, and to workers' phone numbers
• The first covered shift - one person on your side who receives the decisions

Only once the first shift is running do we extend to further sites and remove approval where you choose. The order is always the same: first the system proposes and a person approves, then we talk about what can go ahead without asking.

Omnira does not replace your rota or your HR system. It plugs into what you already have, reads context from it and writes the decision back - only after approval.

It does not recruit. It does not keep personnel records, run payroll or stand in for the agency's lawyer on contracts. Nor does it decide who to let go or whose rate to raise - it works on shift cover, not on HR.

It does not promise that people will stop running late. It promises that you will know before the client does, and that cover will be worked out before you start looking for it.